Applicable Products
- NetScaler Gateway
Symptoms or Error
Citrix Workspace app for Mac overview High performance web and self-services access to virtual apps and desktops. Configure for anywhere access from your desktop or web access. Citrix Access Gateway 1.1 for Mac is free to download from our software library. Citrix Access Gateway for Mac lies within Security Tools, more precisely Mac protection. This software for Mac OS X is an intellectual property of Citrix Systems Inc. The unique identifier for this application's bundle is com.citrix. DNS resolution fails after connecting to VPN via Gateway plugin for Mac version 3.4.1 while accessing internal resources from Safari browser. Solution Issue is fixed in gateway plugin version 4.2.3.
If you install a fresh copy of Mac OS High Sierra on a new machine (not upgrade) and try to install NetScaler Gateway plugin for Mac, then you will see a popup indicating that the system extensions signed by 'Citrix Systems Inc.” were blocked.
Even though you see the message that installation was successful, VPN connections to NetScaler Gateway will not work.
Citrix Access Gateway For Mac Sierra Vista
This issue doesn’t arise if you upgrade from older Mac OS to High Sierra because the extensions were already approved during the previous plug-in installation on older OS.
Solution
As per the suggestion in the popup, navigate to System Preferences > Security & Privacy and allow the blocked extensions. If the problem persists, re-install the plug-in.
Note: You might or might not get the registration blocked message.
Citrix Access Gateway For Mac Sierra 10
Problem Cause
macOS High Sierra has introduced a new feature that prompts the user to approve new third-party kernel extensions.